At this time, we ask that customers communicate with us via email. Please allow up to two duty days for a response.
Retirements & Separations: 99FSS.FSPD.Retirments-Sepations@us.af.mil
Officer & Enlisted Promotions: 99FSS.FSPD.Promotions@us.af.mil
Customer Service: 99FSS.FSPS.CustomerSupport@us.af.mil
Force Management (Evals/SDAP/Duty Status/UIF & Adverse Actions, etc.): 99FSS.FSPM.ForceManagement@us.af.mil
DEERS ID Card Office: 99FSS.FSPS.IDCardandDEERS@us.af.mil
Customers also have around-the-clock access to many personnel self-service actions through the Virtual Military Personnel Flight. The Total Force Service Center (TFSC) is also available to help answer questions. The TFSC can be reached at 1-800-525-0102 (toll free and available 24 hours a day, except on 4th of July, Thanksgiving, Christmas and New Years Day), DSN 665-5000 (available 24 hours every day for active duty), or DSN 926-6528 (available 4 a.m. to 4 p.m. Eastern Time for Guard and Reserve members).