The next Generation (new style) ID cards are now available for those members
with an Indefinite ID card by online appointment only.

MPF DEERS Prioritization

Walk-in appointments on-site are now available Mon-Fri, 0800-1100. Individuals will be scheduled based upon the priority of their
request. Please see MPF DEERS Prioritization poster below for further details.

At this time, we ask that customers communicate with us via email.  Please allow up to two duty days for a response.
Retirements & Separations:
Officer & Enlisted Promotions:
Customer Service:

Force Management (Evals/SDAP/Duty Status/UIF & Adverse Actions, etc.):
DEERS ID Card Office:

1. All members are required to attend the initial assignment briefing held every Tuesday at 1000 in building 20, room 319. Members will be scheduled once you receive your initial assignment email from us (approximately 8 days after your initial notification from your CC). Once attended, your virtual out-processing checklist will be loaded.
2. To schedule your final out appointment, send one email with all out-processing documents per the PCS booklet and any personnel processing codes (PPCs) you received in your initial assignment email to Once all out processing documents have been reviewed, the final out appointment will be scheduled. Final outs are conducted on Mondays, Wednesdays, and Thursdays between 0900 – 1100 and 1300 – 1500.
3. Questions/concerns should be emailed to

Retirements and Separations:
Questions/concerns should be emailed to

Customers also have around-the-clock access to many personnel self-service actions through the Virtual Military Personnel Flight. The Total Force Service Center (TFSC) is also available to help answer questions. The TFSC can be reached at 1-800-525-0102 (toll free and available 24 hours a day, except on 4th of July, Thanksgiving, Christmas and New Years Day), DSN 665-5000 (available 24 hours every day for active duty), or DSN 926-6528 (available 4 a.m. to 4 p.m. Eastern Time for Guard and Reserve members).

4475 England Ave, Bldg 20 – 1st Floor

Update ID Cards, DEERs & Awards/Decorations/Appointments
Mon – Fri: 8 AM – 3 PM
Walk-ins/Emergency IDs: Mon – Fri: 8 AM-11 AM

Military Personnel Flight
​Mon – Thurs: 8 AM – 3 PM
Fri: Closed for Training