**DUE TO THE COVID-19 PANDEMIC, A MAJORITY OF THE MPF PERSONNEL ARE TELEWORKING**
SERVICES HAVE BEEN REDUCED IN ORDER TO DECREASE THE SPREAD OF THE VIRUS.
At this time, we ask that customers communicate with us via email. Please allow up to two duty days for a response.
Retirements & Separations: firstname.lastname@example.org
Officer & Enlisted Promotions: email@example.com
Customer Service to include Passports: firstname.lastname@example.org
Force Management: (Evals/SDAP/Duty Status/UIF & Adverse Actions, etc.): email@example.com
DEERS ID Card Office: firstname.lastname@example.org
Customers also have around-the-clock access to many personnel self-service actions through the Virtual Military Personnel Flight. The Total Force Service Center (TFSC) is also available to help answer questions. The TFSC can be reached at 1-800-525-0102 (toll free and available 24 hours a day, except on 4th of July, Thanksgiving, Christmas and New Years Day), DSN 665-5000 (available 24 hours every day for active duty), or DSN 926-6528 (available 4 a.m. to 4 p.m. Eastern Time for Guard and Reserve members).